Refund Policy

1. Overview

LensCore provides AI-visibility audit reports as digital products. Because these reports are generated algorithmically and delivered instantly upon purchase, our refund policy is structured around the nature of digital goods while remaining fair to our customers.

This policy applies to all purchases made on lenscore.app regardless of your location. We comply with applicable consumer protection laws, including the Indian Consumer Protection Act 2019 and the European Consumer Rights Directive where applicable.

2. Eligibility for refund

You may request a refund if any of the following apply:

• Service not delivered: You completed payment but did not receive your audit report due to a technical error on our side.
• Material defect: The report you received is fundamentally broken, incomplete or cannot be accessed due to a platform error.
• Duplicate charge: You were charged more than once for the same audit report.
• Misrepresentation: The service materially differs from what was described at the time of purchase.

3. Non-refundable situations

The following are not eligible for refunds:

• Change of mind: You decided you no longer want the report after receiving it.
• Report content disagreements: You disagree with the findings, scoring or recommendations in the audit report. The report reflects an objective analysis based on publicly available data and established AI-visibility methodology.
• Failure to act on recommendations: You received the report but did not implement the suggested improvements.
• Website changes after scan: Your website changed between the scan date and when you reviewed the report, making the findings feel outdated.
• Incorrect information provided: You provided an incorrect website URL or incomplete information during the scan process.

4. How to request a refund

To request a refund, email us at [email protected]with the subject line “Refund Request” and include:

• Your order confirmation or payment receipt
• The email address used for the purchase
• A brief description of the reason for your refund request

We aim to acknowledge all refund requests within 48 hours and resolve them within 7 business days.

5. Refund process

Once we approve your refund request, the refund will be processed through the original payment method:

• UPI / card payments (via Dodo Payments): Refund initiated within 2 business days; credit to your account within 5-15 business days depending on your bank and country.

You will receive an email confirmation when your refund has been processed.

6. Partial refunds

In rare cases, we may offer a partial refund at our discretion if:

• The report was partially delivered but became inaccessible due to a technical issue after partial use.
• A duplicate charge was identified for a portion of the service.

7. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we will provide documentation of the service delivered to the payment processor. We encourage you to contact us first at [email protected] so we can resolve the issue directly.

8. Consumer rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. If you are located in the European Union, you have the right to withdraw from a digital purchase within 14 days of purchase, unless you have expressly consented to begin downloading or accessing the content during this period and acknowledged that you lose the right of withdrawal.

For Indian customers, this policy is subject to the Consumer Protection Act 2019 and applicable rules thereunder.

9. Contact

For any refund-related questions or requests, contact us at:

10. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you by email or a notice on the platform. Your continued use of LensCore after the effective date constitutes acceptance of the updated policy.